Please note that our items are made to order in Toronto and ship out within 8-10 days of production time unless disclosed otherwise. In some instances an item can take longer than the estimated time frame to be shipped. Production and shipment delays do not qualify for refunds. Please email firstname.lastname@example.org if your tracking number is not sent in the estimated time frame.
SHIPPING TIMEFRAME POST PRODUCTION PERIOD
o Standard Shipping in Canada: 3-5 days / Express: 1-3 days
o Standard Shipping in USA: 5-10 days / Express: 3-5 days
o Standard International Shipping: 10-18 days / Express: 5-8 days
Due to the limited quantity of products produced as a small, growing brand, we only offer store credit / exchange within 10 days of receiving your merchandise in the event that you request a return.
o We do not cover international customs clearance fees or duties that your package may be subject to.
For all inquiries regarding returns and exchanges please email email@example.com