DUE TO COVID-19, ALL ORDERS ARE EXPERIENCING SLIGHT DELAYS.
Please note that our items are made to order in Toronto and ship out within 8-10 days of production time unless disclosed otherwise. In some instances an item can take longer than the estimated time frame to be shipped. Shipment delays do not qualify for refunds. Please email email@example.com if your tracking number is not sent in the estimated time frame.
SHIPPING TIMEFRAME POST PRODUCTION PERIOD
o Standard Shipping in Canada: 3-5 days / Express: 1-3 days
o Standard Shipping in USA: 5-10 days / Express: 3-5 days
o Standard International Shipping: 10-18 days / Express: 5-8 days
All of our garments are made to order and one of a kind. Therefore, due to the limited quantity of products produced as a small, growing brand, we only offer store credit / exchange within 10 days of receiving your merchandise in the event that you request a return.
o We do not cover international customs clearance fees or duties that your package may be subject to.
For all inquiries regarding refunds and exchanges please email firstname.lastname@example.org